SERVICE & SUPPORT

We optimize your production in the chip removal industry

 

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Service

“This robot will never stop, why should I order a maintenance?A statement that we often hear from our satisfied customers. We prefer to use the term “inspection”. Although the robots of System 3R are very reliable, an annual inspection is recommendable.

We work together with the company TISEA from Belgium. All employees of this company have received extensive training at System 3R in Sweden.

What are the advantages of such an annual service on the robot?

· Less unexpected downtime
. Your robot will be delivered completely cleaned (extra service)
· Greatly increased reliability
. Free telephone support
. Free upgrade of the robot software

Support

Upon delivery of a good product also includes proper training of your staff. ERTEC attaches great importance to the knowledge and skills of your staff as soon as possible to achieve a higher level. All participants will receive after the training a certificate.

 To educate your employee has several advantages : 

· Faster productivity of your investment
· Your staff is more confident in introducing this new technology
· Fewer failures
· Often you can make use of a subsidy

“Make it with Service and training”.

Avoid unexpected production stops

Why annual maintenance?
Regular reconditioning minimises production stops and optimises function, precision and performance. Worn parts are replaced with new.
Note: Air quality has a great effect on service intervals. Class 5.3.5 ISO 8573-1 air quality is a requirement. The air must always be dry.
If maintenance is omitted, the following can happen:

  • Compromised thrust/clamping force (e.g. dirt and rusty springs – chuck compromised). The precision of produced parts is compromised.
  • Seized up chuck (dirt, rusted springs and aged O-rings are impossible to detect). Especially in automated plant, there can be knock-on damage.

This is how it works
System 3R’s products are precision tools and must, therefore, be treated as such. So that equipment and plant can always give peak performance, we offer our “Preventive maintenance and inspection” service. System 3R’s precision tools are built to give extremely
long service. To ensure that stated tolerances are respected, annual maintenance and inspection are required. We begin with a review of your System 3R products and establish possible needs. If you want us to, we will also check whether training is required.

Always in top condition!
Production stops mean lost hours of production. So that equipment and plant can always give peak performance, we offer our “Preventive maintenance and inspection” service. System 3R’s products are built to give extremely long service. To ensure this durability, annual
maintenance and inspection are required.

Planned maintenance reduces unplanned production stops. Preventive maintenance can be scheduled on the basis of calendar time or operating time. Planned maintenance should be carried out at least once every 12 months.

  • High quality assured with System 3R servicing.
  • Servicing as per the service schedule.
  • Authorised service technicians.
  • Always original parts.
  • Maintained precision and performance.
  • Regular offers for “call-back visits” when it is time for maintenance and inspection.

Maintenance tooling

Always in top condition

What do I get as a customer?
So that you can escape the need for emergency servicing, System 3R offers a number of standard and customised maintenance agreements. Our maintenance agreements usually run for periods of one year. Everything depends on the automatic cell’s complexity and its use.

How a preventive maintenance agreements works

  • Scheduled reconditioning at agreed intervals (once a year is recommended) to minimize operating costs and the risk of stops.
  • Optimization of the automation cell function and performance (this ensures the quality of the end product).
  • Work is carried out by our own well-trained service technicians, who will also recommend any further measures.
  • Maintenance is as per a checklist and the price is fixed. If any spare parts not in the checklist are required, these are charged for separately.
  • Original System 3R parts are always used for maintenance.
  • Digital registration in System 3R’s quality register. Regular offers for “call-back visits” when it is time for maintenance and inspection

Why annual maintenance?
Regular reconditioning minimizes production stops and optimizes function, precision and performance. For those customers who prefer to book maintenance as and when they require, we do, of course, offer the same type of reconditioning. However, costs and service technician availability are then on a case-by-case basis.

  • Compromised thrust/clamping force (e.g. dirt and rusty springs – chuck compromised). The precision of produced parts is compromised.
  • Seized up chuck (dirt, rusted springs and aged O-rings are impossible to detect). Especially in automated plant, there can be knock-on damage.

Example inspection points
Mechanics: Visual inspection and lubrication of toothed racks and linear guides; examination of grippers, change positions, chain drives, chain-type cable racks, air filters and magazine positions.
Pneumatics: Air regulators, chuck sensors and air pressure. Function testing and configuration: Cell doors, emergency stops, ID scanning, programmed sequences and back-up.
Peripheral equipment: Loading stations, drying stations, draining stations, etc.

Maintenance robots

Professional. Experienced. Supportive.